I have problems playing the videos

Problems with the video stream, for example bad quality or interruptions, can have different reasons. Here are a few tips

  • Play the videos in a lower quality setting. You can turn off HD streaming in the control bar of the video player.
  • Make sure there are no other data-heavy downloads going on on your network.
  • Close all other applications to make sure your computer or mobile phone can allocate its resources to the video stream.
  • Talk to your internet provider about the speed of your connection.

Still need help? Send us a message Send us a message